Been playing around with a simple chatbot to break down freight forwarder T&Cs (BIFA for now) into plain English.
Questions like:
• Freight has been damaged in transit - what are our responsibilities?
• How do I make a claim for lost goods?
• What are SDR calculations, and how do they work?
It’s still pretty basic, but I think shows some promise. Could see this working for a few other options, I.e. Customs procedures, Incoterms, internal container dimensions etc.
You can find a link to it here